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Customer Support
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LeMay Pacific disposal
Frequently Asked Questions
General Residential Service Questions
Why was I charged for extras?
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Service is limited to what fits into the container. Lids must touch plastic to plastic otherwise you are charged for extras. Anything placed next to your containers will be picked up and charged to your account as extras.
Please do not place anything next to your containers that you do not want removed. If you would like more than 4 extra bags of refuse collected, please contact our office via our Contact Us page.
What is my responsibility to ensure proper service?
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Customers are responsible for access to containers. This means your containers must be within 5 feet of the edge of the road and spaced 3 feet apart and 5 feet from any obstructions. Dumpsters must have an approach of 60 feet and a viable turnaround. The lane of travel must be 14 feet high, 12 feet wide and be clear of vegetation.
What happens if my garbage is missed?
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If your service is missed due to conditions outside of our control, we will take the equivalent of your missed service at no additional charge on your next accessible service day. If you feel you have been missed, inside of the companies control please contact us via our Contact Us page within 24 hours.
Why is my bill so high?
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In Thurston County we bill residential services in 2 months increments. If your account was started in the middle of a billing cycle, you may have been billed for three months. Your future bills will only be for two months. If you have placed out extra refuse or your containers are overfull there is an additional charge. If you would like to upgrade your refuse container, please use the Contact Us page.
Can I stop my service while I am on vacation?
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Yes. Vacation stops are for a minimum of 2 weeks. Please use the Contact Us page to place your account on hold.
How do I make changes to my account?
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You may call the office at 360-923-0111, update through our Trina chat bot, or visit our Contact Us page.
When I am required to supply my own can, what are the can requirements?
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We will provide all containers for your refuse and comingled recycling . The glass container would be a customer supplied container, 20 gallons or less, made of a ridged material with holes in the bottom to allow the rainwater to run through.
What are the charges for Recycle Program Adjustment and Value of Recyclables on my bill?
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The Recycle Program Adjustment is the charge for recycling. The Recycle Credit is the value of the recycled material that is shared with all Thurston County residential customers.
Why am I being charged for recycling when I don't recycle?
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Recycle is mandated by the State of Washington and Thurston County. In 1989 the state mandated that all residents would pay for the recycle program. This was passed in the form of the “Waste Not Washington Bill”. Thurston County Ordinance 13696 section 3 explains the minimum level of service within the county.
Why can't I recycle glass in my comingle recycle container?
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Breakage during collection leaves glass shards in the paper that damage processing equipment and poses a danger to sorting crews. This reduces the recyclability of recycled paper and increases processing and disposal costs.
What should I do with recyclables that won't fit in the container?
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All material should be placed in your container. Please contact us for a second recycling container. For a list of recycling locations click here.
How can I pay my bill?
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You can pay your bill by visiting our Bill Pay page.
Why has my pick up time changed?
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Though our drivers try to pick up at the same time each week this is not always possible. For this reason we ask that your containers be available for service by 6:00 AM to ensure pick up.
Commodity Credit Change FAQ
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Did you notice a change in your statement? Your Refuse and Recycling charge has not changed. What has changed is the value of the recyclable material.
Why does this change? Every year in January, the commodity value is adjusted to reflect the previous 12 months actual proceeds. The annual value fluctuates with the world economy and values change from year to year.
What is the Commodity Credit? Commodity credit is created through the sales of the recyclable material collected in your service area. The revenue generated is returned to Thurston County Customers as an off set to the cost of collection.
How is the credit determined? Credits are calculated annually by taking the total commodity value received from customers in the previous 12-month period and dividing by the number of recycling customers. This produces an average recycling value per customer. Please look at the “Recyclables Value” on your statement. This credit rewards customer for their recycling efforts and reduces your overall bill relative to actual market value.
All charges on your statement have been approved by the Washington State Utility and Transportation Commission
Christmas Tree Collection
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LeMay yard waste customers can put their trees (cut in 3-foot sections or less) near their compost carts on their regular service day. If you are a LeMay customer that does not subscribe to yard waste services, please call 360-923-0111 for rates.
Holiday Schedule
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Please review our holiday schedule here.
Winter Storm Information
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Pick up of Material that has been missed due to inclement weather or road conditions will be collected on the next scheduled pick up day at no additional charge. You may place out the equivalent of one weeks service in 32 gallon bags next to your refuse container.
General Commercial Service Questions
How long can I keep the container?
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We offer two types of commercial services. Temporary and permanent. Temporary services can last 2-90 days. Permanent services are for customers who need a container for longer than 90 days and are serviced weekly.
How long does it take to get a container?
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Containers are usually delivered 1-3 working days after the order is taken. Containers may be ordered up to 30 days in advance of delivery.
What can I put in a dumpster (1-6 yard)?
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Containers are for large amounts of compactable household trash. There can be NO hot ash, petroleum products, insecticides, hazardous waste, car batteries, engine parts, construction debris, roofing materials, concrete, or refrigerator/freezers, animal carcasses or parts in the containers. Please contact Darling at http://darlingii.com for animal rendering.
What is demurrage?
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Demurrage is the rent on a drop box.
What is E & R?
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E & R stands for empty and return. This is the hauling charge when we empty a drop box then take it back to the customer’s site.
When will I be billed for my drop box?
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We bill drop boxes once a month. Since we bill after the fact we bill at the beginning of the month for service provided in the previous month.
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